If you want to review your policy or make changes to it, then please contact your adviser. Alternatively you can contact our Client Services Team on 0508 464 999.

Here’s what you need to do if any of the following details change:

Change of address

Let us know if you have a new address as it’s really important that we keep in touch with you. So if you’ve moved either complete the freepost change of address form in your policy document, or call us with your new details.

Our contact details are here.

Change of name

Let us know if your name has changed. This will help to speed things up if you ever need to make a claim or amend your policy, as we’ll already know about your new details.

If you change your name by:

Marriage – please send us your birth and marriage certificates.




Deed poll – please send us your birth certificate (and marriage certificate where applicable) and the deed poll certificate.




Marriage dissolution – please send us your birth certificate (and marriage certificate where applicable) and the certificate of dissolution.

We will note the changes and return the documents to you as soon as possible, or alternatively you can send us certified copies of the original documents. There are a number of people you can ask to certify your documents: your adviser, doctor, lawyer or a Justice of the Peace (JP).

Change of bank account /credit card details

If you want to start paying your premiums by direct debit or credit card or change the account that you currently pay from, you will need to let us know. All you need to do is complete the relevant form and post it back to us, or give us a call and we’ll send you the form.

Direct Debit Authority Form

Credit/debit Card Authority Form

Our contact details are here.

You can select your preferred day for your premium to be deducted e.g. you can pay weekly on a Thursday, or on the 3^rd of every month, whatever suits you best. Just let us know your preference and we’ll arrange it for you.

You can also pay your premiums half-yearly or annually and receive a 5% premium discount.

What happens if you miss a premium payment

Don’t worry – we’ll be in touch by letter and phone to work out the best way for us to help you get your regular payments back on track.

I’ve lost my policy document

It’s really important to have your policy document at hand, and stored in a safe place. This is because if you ever need to make a claim, we’ll need your original policy document. Your policy document contains all the terms and conditions that are applicable to your individual policy and forms the basis of the legal contract between us and you.

If you have lost or can’t find your policy document, you will need to complete a Lost Policy Declaration Form and post it back to us. Or give us a call and we’ll send you the form. Please make sure that all policy owners sign the form. There is no charge for the new document.

Our contact details are here.

The Club Room

The Club Room is our half-yearly client magazine full of useful information about your policy, competitions and interesting articles.

If you would prefer to receive The Club Room by email, please let us know. Either phone us on 0508 464 999 or email us at client.services@inglife.co.nz.